Frequently Asked Questions

All course purchases include lifetime access with future updates. If we add new modules, your library updates automatically.

Yes. If you are not satisfied within 14 days and have viewed less than 30% of the content, request a refund and we will help.

Yes. We use universal units (grams/ounces) and safety guidance that applies broadly. Check your local regulations for selling products.

Basic kitchen tools are sufficient for most lessons. Some techniques recommend a stick blender, accurate scale, thermometer, and silicone molds.

We offer a digital certificate of completion for select advanced tracks.

Enrollment is instant after payment confirmation. Your course library becomes available immediately in your account, and you’ll receive an email with a quick-start link.

Use the “Forgot password” flow on the sign-in form in the header. If the email doesn’t arrive within a few minutes, check spam/promotions and ensure you used the same email as checkout.

Yes—when you follow PPE and handling rules. We cover safe lye mixing, ventilation, protective equipment, and responsible storage. Always keep children/pets away from active soapmaking areas.

Yes. The classroom is optimized for modern browsers on mobile, tablet, and desktop. For best results, keep your browser updated and use a stable Wi‑Fi connection for video.

Some resources like checklists and recipes may be downloadable (when provided). Videos are typically streamed to protect creator rights, but you can watch on any device with your account.

Payments are processed online and your bank may apply currency conversion depending on your region. You’ll see the final amount at checkout before confirming the purchase.